Your Satisfaction

IHCExpress understands that a move to the other side of the world can be stressful. We do our best to ease your arrival into a new country, and assist you and your family until you are completely settled in.

Customer Care Agent

We available to you via email to assist with any questions or concerns you might have about your moving experience. Regardless of your country of departure and arrival, We accompanies you and guarantees 100% satisfaction.

Customer Relations Agent

We replies to all your questions and provides information on your move, always ensuring that you are completely satisfied. We guarantee that you will have a fast and professional response to all your queries.

Customer feedback

Customer feedback is vital to achieve our aim of complete customer satisfaction. At each step of the move we ask our clients’ opinion about our service, through our quality questionnaire. We centralise the results in a database for analysis and take corrective and preventive measures based on your feedback.

ONLINE TOOLS

We have developed a range of convenient tools that can be consulted 24/7, from the comfort of your home.

During each step of your move, we keep you informed of its progress, from the first telephone contact right through to delivery. The online tracking tool allows you to locate your belongings 24 hours a day, 7 days a week.